PAYMENT POLICY

We provide convenient payment options through secure third-party payment partners.

Accepted payment methods

Available options may include UPI, credit cards, debit cards, net banking, wallets and other methods displayed at checkout.

Prepaid orders

A prepaid order is confirmed after payment is successfully received and the order confirmation is generated.

Cash on Delivery

Cash on Delivery (COD) is available only for eligible orders and serviceable PIN codes. Any applicable COD fee will be clearly displayed at checkout before you confirm the order.

Failed or incomplete payment

If an amount is deducted but your order is not confirmed, please contact us with your name, order details (if generated), payment reference and a screenshot of the transaction. We will help you verify the status.

Payment security

Payments are processed through secure third-party payment gateways. Viala does not directly store your card or banking information.

Refunds and exchange differences

Eligible refunds are returned to the original payment method, in accordance with our Refund Policy.

If you exchange for a higher-priced item, the additional amount must be paid before the exchange is processed.