RETURN AND EXCHANGE POLICY

A return or exchange request must be raised within 7 days of delivery. Requests made after this period cannot be accepted.

When a return may be requested

1.You received a damaged or defective product.

2. You have a genuine size or fit issue.

3. You received a product different from the one you ordered.

Product condition requirements

 To qualify for a return or exchange, the product must:

   1. be unused, unworn and unwashed;

    2. have all original tags intact;

    3. be placed in its original packaging, wherever applicable; and

    4. be in the same condition in which it was delivered.

QUALITY CHECK Every returned item is inspected by our team. Approval is confirmed only after the product passes this check.

 

How to raise a request

 Please send the following details by email or WhatsApp:

 1. customer name;

  2. order or invoice number;

  3. clear product photos or a short video showing the item and the issue, where             applicable;

  4. delivery date; and

   5. reason for the return or exchange.

Email: help@vialafashions.in

WhatsApp: Use Viala’s customer-support WhatsApp number shown on our website or order communication.

Once we receive the complete information, our team will review your request and guide you through the next steps.

 

Exchange Policy

Need another size, colour or style? We will help wherever the request is eligible and the preferred product is available.

Exchange request window

An exchange request must be raised within 7 days of delivery. All exchanges are subject to product availability and approval.

Size, colour, design or style changes

If you would like a different size, colour, design or style—or have simply changed your mind—we can offer an exchange, subject to availability.

For customer-choice exchanges, a shipping and handling charge of ₹200 applies. The exchange will be processed after this charge has been paid.

Price difference

If your selected replacement costs more than the original item, the price difference must be paid before the exchange is processed.

Condition and quality check

The product must be unused, unworn and unwashed.

All original tags must be intact.

The product must be returned in its original packaging, wherever applicable.

The item must be in the same condition in which it was delivered.

BEFORE DISPATCH The replacement product will be dispatched only after the returned item reaches us and passes our quality check.