SHIPPING DETAILS

Shipping Policy

We aim to dispatch promptly and keep you informed from confirmation to delivery.

Order processing and dispatch

Confirmed orders are usually processed and dispatched within 24–36 hours. Orders placed on Sundays, public holidays or during high-volume sale periods may require additional processing time.

Once dispatched, tracking details will be shared on your registered contact number or email, wherever applicable.

Estimated delivery time

After dispatch, most orders are delivered within 4–7 business days, depending on location and serviceability. Remote locations may take longer.

Delivery timelines are estimates. Courier delays, weather, public holidays, high-volume periods or other circumstances beyond our reasonable control may affect delivery.

Shipping partners

We use Shiprocket / Delivery as our shipping aggregator and work with its available courier partners across India. The courier assigned to an order may vary by location, serviceability and availability.

Tracking your order

Please allow some time after dispatch for tracking information to update. Use the shared tracking details to check the latest shipment status.

Correct delivery information

Please provide a complete and accurate address, PIN code and contact number when placing your order. Viala cannot be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If you notice an error, contact us as soon as possible before dispatch. Changes may not be possible once the order has entered the shipping process.

Need help with a shipment?

Contact us with your name and order or invoice number at help@vialafashions.in or through our customer-support WhatsApp number @ 9311682488

 Reverse Shipping Policy

Once your request is approved, we can arrange the return pickup through our shipping network.

Reverse shipping charges

Where reverse shipping is payable by the customer, a charge of ₹200–₹250 applies. The exact amount depends on the pickup location and courier charges.

The reverse pickup will be arranged only after the applicable charge has been paid.

Pickup process

After your request is approved and the applicable payment is received:

Viala will create the reverse shipment through our shipping aggregator.

The assigned courier partner will generally attempt pickup within 24–36 hours after the reverse shipment is created.

Pickup timing may vary because of location, courier availability, Sundays, public holidays or operational delays beyond our control.

Preparing the parcel

Keep the product unused, unworn and unwashed.

Make sure all original tags are intact.

Pack the product securely, preferably in its original packaging.

Include every item approved for return.

Do not place any unrelated or additional item in the parcel.

After pickup

Once the returned product reaches us, our team will complete a quality check. After successful verification, the applicable exchange or approved refund to the original payment method will be processed according to our Return, Refund and Exchange Policies.